Refund policy

All sales are final. No returns. No exchanges.

Returns

We do not accept returns for any products. All purchases are final sale, including subscriptions, bundles, membership plans, promotional offers, and one-time purchases.

Cancellations

Monthly Subscription Plans Only:

All monthly subscription cancellations must be submitted no later than the 5th of each calendar month to avoid charges and fulfillment for that month.

Although individual billing dates may vary based on the original subscription signup date, the 5th of each month serves as the contractual cancellation deadline for all subscribers. Beginning on the 6th of each month, order processing, preparation, and fulfillment for that month’s mail commences, regardless of whether the customer’s payment method has been charged at that time.

By remaining subscribed after the 5th of the month, the customer expressly authorizes Friends of Jesus Mail Club to:

  • Prepare and process that month’s letter, and

  • Charge the payment method on file for that billing cycle.

Cancellations submitted after the 5th will take effect for the following month and do not qualify for refunds, charge reversals, or chargeback disputes for the current month.

This policy applies regardless of individual billing dates, processing schedules, or card charge timing.

Bundle Purchases & Membership Plans (including BOGO offers and “Buy # Get # Free” promotions):
No cancellations permitted. All bundle and membership purchases are final and non-cancelable.

If you subscribe on or after the 22nd of any month, your first shipment will be scheduled for the following month’s mail cycle.

Refund Policy

Refunds are not guaranteed and are issued solely at the discretion of Friends of Jesus Mail Club.

If a refund is approved:

  • Refunds may take up to 10 business days to process after approval.

  • For bundle purchases and membership plans, any approved refund will be prorated based on the standard retail price of $12 per letter, not the discounted or promotional rate as the plan was not fulfilled.

  • The refund amount will equal the original purchase price minus the full retail value of any letters already shipped or prepared for shipment.

Example:
If a customer purchases a discounted bundle or membership plan and receives one or more letters, each fulfilled letter will be deducted at the standard retail price of $12 per letter before calculating any refund.

Lost, Missing, or Delayed Mail

If your mail is not received within 21 business days from the shipping date, you must notify us within 7 business days via our Contact Us form on our website so we can evaluate the issue.

If reported within this timeframe, we will ship a replacement letter at no additional cost. We will provide up to two (2) replacement shipments per order, for a maximum of three (3) total shipments per original order (including the initial shipment).

Claims submitted after the required notification window are not eligible for free replacement shipments. In such cases, customers may request a replacement letter; however, they will be responsible for paying shipping costs and any applicable handling fees.

Damages and Handling Disclaimer

Our letters are shipped via First-Class Mail through third-party postal carriers and are processed using automated mail sorting equipment. Due to the nature of postal handling, minor cosmetic wear to the exterior of the envelope may occur, including but not limited to light creasing, bending, scuffing, or edge wear.

Such minor exterior wear is normal, unavoidable, and does not constitute damage, defect, or grounds for replacement or refund, provided the contents of the letter remain intact and readable.

Claims for damage will only be considered if:

  • The contents of the letter are materially damaged, missing, or rendered unreadable, or

  • The shipment is substantially damaged due to carrier mishandling beyond normal postal processing.

All damage claims must be reported within 2 business days of delivery to hello@jesusmailclub.com and are subject to review and approval at the sole discretion of Friends of Jesus Mail Club.

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us immediately via our Contact Us form on our website so we can evaluate the issue.

Exchanges

We do not offer exchanges under any circumstances.

European Union Customers

Due to the custom and subscription-based nature of our products, EU cooling-off period exemptions apply. The exemption applies once fulfillment has commenced — not from the moment of purchase. All sales are final and non-refundable once an order has been placed.

Final Sale Policy

By completing a purchase, you acknowledge and agree that:

All sales are final. No returns or exchanges are permitted. Refunds, if approved, are solely at our discretion and are subject to the policies outlined above.